Terms & ConditionsTerms & Conditions

Terms and Conditions – Nest Temporary Housing Units

Unit Access

During the tenancy, the temporary housing units will not be entered by Nest unless an emergency situation (fire, burst water pipes, etc.) requires immediate attention. Nest reserves the right to access the unit for marketing purposes with a notice period of 24 hours.

Cancellation Periods

The rental cancellation period is 30 days, unless agreed otherwise.

Cancellation Policy/No-Shows

Cancellations and no shows will be charged with a 30-day notice period pro-rata.

Check-In / Check-Out

Unless otherwise agreed, the check-in time on the day of arrival is as of 4 p.m. The check-out time on the day of departure is at 10 a.m. Exceptions are handled on a case-by-case basis.

Emergency Line +41 41 226 20 66

Please use this number during “out-of-office” hours in case of a serious issue (burst water pipe, fire etc.). Situations caused by the guest needing immediate response outside office hours will incur a base charge of CHF 120 + 7.7% VAT and in addition CHF 80/hour + 7.7% VAT for conducted work.


In case of fire, leave your belongings in the unit, exit the building via the staircase and assemble at a safe distance to the building. Do not use the elevator.

Call following service in case of an emergency:

FIRE – 118
POLICE – 117

Unit Keys

All unit keys provided are security keys and consequently these can not be duplicated. A loss or theft will have a replacement of the keys as consequence; will be charged with CHF 850 + 7.7% VAT.


Liability, rights and obligations of the tenant

Personal effects and valuables belonging to the tenants are not insured. Please ensure that a valid liability and house-hold goods insurance is in place. The tenant promises to take care of housing space and furniture. The guest is personally responsible for the furnished accommodation. Any damage (excl. wear & tear) or any extraordinary cleaning requirements will be charged to the tenant.



Unless otherwise agreed, rents are due ahead on the first day of the month. The first invoice is due immediately after signing the agreement. Nest reserves the right to charge the accrued costs and interest (5% p.a.) in co-ordination with late payments. The rents include all charges, fees and taxes. Private guests are required to provide a valid credit card and a copy of passport. The credit card is required as a back-up to ensure payments of side cost or damages.

Reporting and Repair of Damage

The condition of each unit is reviewed and damages are noted and, if necessary, repaired. The guest has a period of seven days to notify hidden damages. The guest is responsible for reporting any kind of damage incurred during the tenancy.


Nest accepts pets in most of the units at an additional charge. Please contact welcome@mynest.ch to register your pet. A pet agreement with rules will be part of the rental agreement. If signs of non-approved pets are found, Nest reserves the right to charge a penalty fee, the extra cleaning efforts and the possible charges for the work involved to renovate the unit or for the exchange of damaged items.


Non-Smoking Units

All units are strictly non-smoking. If signs of smoke are found, Nest reserves the right to charge the extra cleaning efforts and the possible charges for the work involved to renovate the unit or for the exchange of items.

Place of Jurisdiction and applicable law

This contract shall be governed by the laws of Switzerland. Any disputes arising between the parties relating to the agreement shall be subject to the exclusive jurisdiction and venue of the courts located in Luzern.


Guests living in Zurich – Move-in Notifications

Nest is obliged to register move-in dates with the local authorities in Zurich - unless otherwise defined. Guest are obliged to register their residency with the local “Kreisbüro”.

Data protection

If the tenant and the guest, i.e., the individual using the unit, are non-identical, the tenant guarantees that the guest agrees to the processing of his or her personal data by Nest according to the provision set out in the Booking Agreement. The tenant further guarantees that the guest is aware of his or her rights concerning such processing as set out in the Booking Agreement. In case the tenant fails comply with this provision, it shall indemnify and hold harmless Nest against all liabilities damages and claims (including costs and expenses arising therefrom) which may be incurred.

For the execution of this Booking Agreement personal data of the guest, i.e., the individual using the unit will be processed by Nest. Without the provision of personal data of the guest, this Booking Agreement cannot be concluded. The Guest explicitly agrees to the processing of his or her personal data for the purpose of the execution of this agreement. The guest further agrees that Nest may transfer his or her personal data to Swiss authorities or to a third party involved in the execution of this agreement (e.g. cleaning service provider). The personal data will be stored for time legally required. The guest has the right to request from Nest access to and rectification or erasure of personal data or restriction of processing or to object to processing as well as the right to data portability. The Guest has the right to lodge a complaint with a supervisory authority. This consent can be withdrawn at any time.


Rules of Residency

a. General

Units and balconies have to be kept in a clean manner. The interior must be treated with care and shouldn’t be moved around, personal pictures can’t be hung- up nor can holes be drilled into the walls.

b. Quiet time

Please respect your neighbors! Tenants are asked to avoid noisy activities (loud music, TV, etc.) between 10 p.m. and 7 a.m. Noisy activities are considered to be activities which can be heard in the neighboring units.

c. Airing your unit

Each unit should be aired frequently – at least 3 to 5 times a day. The draft created by this will avoid mildew and also keeps damp areas dry.

d. Garbage

Please only use the official taxed garbage bags. These bags can be purchased at the cash registry of any grocery store or post office. Please dispose the garbage bags at the designated areas of the unit building.

e. Check-out

Please leave the unit in good condition and dispose food, seasoning, bottles, cardboard etc. separately. All keys must be returned to Nest upon check-out - please follow the instructions given to you nearer to your check-out. If a key is lost, Nest will automatically change the locks and charge the tenant for work and material (also see Keys). Predetermined end cleaning charges cover a normal hygienic change of user service. Nest reserves the right to charge extra for disposal of items or intensive cleaning efforts needed.






Nest Temporary AG

Sempacherstrasse 1
CH-6003 Lucerne
+41 41 418 40 84


Subscribe to our newsletter and receive regular promotional offers, updates about newly available apartments, special services and unique tips for Local Life. We’ll never give your information to a third party and you can end your subscription anytime.